Employee email monitoring involves the use of computers to observe, record, and review an employee's computer activity, including keystrokes, accessed documents, visited web-sites, online communications, such as email, IM conversations etc.
If you need to provide the documentation regarding the communication between members of staff or with a client the email monitoring function is simply and easily implemented. All emails sent and received are immediately stored separately from the mail client and server.
By using email monitoring software to monitor staff email, one will have a record of communication between members of staff plus all the outgoing emails sent by employees.
Email monitoring will provide records of employees’ use of business information with customers or third parties to stop sensitive information being leaked outside the company.